Digital Service Delivery Policy
WeSavve supplies digital services only. No physical goods are shipped. This page is the service-delivery policy for payment and customer-support purposes.
01 How Services Are Delivered
Services are delivered through the WeSavve website, protected client portal, configured phone numbers, APIs/webhooks, email and approved integrations. Access details and status updates are sent to the registered business contact.
02 Prepaid Minutes and Promotional Credits
Paid minutes are credited after server-side payment verification. This is normally near real time, but security review, webhook delay or payment reconciliation may delay allocation. Promotional minutes, if applicable, are shown separately with their expiry and conditions.
03 Agent and Knowledge-Base Setup
Template agents and private browser demos may be available shortly after onboarding. Managed scripts, custom voices, knowledge ingestion, integrations and production phone routing are delivered according to the scope shown in the order or proposal. Production activation may require business verification, approved content, test calls, consent checks and telephony configuration.
04 Campaign and Call Delivery
Outbound campaigns begin only after lead validation, script approval, sufficient balance, telephony availability and compliance checks. Inbound service begins after the assigned number or SIP route is active. Delivery timing can be affected by telecom carriers, calling windows, recipient availability, third-party APIs and provider outages.
05 Reports and Call Artefacts
Where enabled, call status, duration, recording, transcript, summary and extracted fields are made available in the portal or through an agreed integration after processing. Temporary provider delays may affect when an artefact appears.
06 No Physical Shipping
WeSavve does not dispatch physical products. Shipping charges, courier tracking and physical delivery timelines do not apply.
07 Delivery Problems
If paid minutes are not credited, account access is missing, or an agreed digital deliverable is overdue, email hello@wesavve.com or billing@wesavve.com with the order ID and registered email.
Service Delivery Contact
Support: hello@wesavve.com
Billing: billing@wesavve.com
Company: NBY Tech Solutions LLP
GSTIN: 24AATFN1092N1ZP
Registered office: C/O Nebula Infraspace LLP, 705, 7th Floor, Shivalik Abaise, Opp. Shell Petrol Pump, Prahladnagar, Ahmedabad, Gujarat 380015, India
LLPIN: AAX-6751