Terms & Conditions

01 Service Operator and Eligibility

WeSavve is operated by NBY Tech Solutions LLP. Users must be at least 18, provide accurate information, protect account credentials and have authority to act for the relevant business.

02 Services

Services may include inbound and outbound AI calls, browser demos, managed agent setup, knowledge retrieval, lead qualification, campaigns, bookings, recordings, transcripts, summaries, reporting, CRM/API/webhook integration, and approved email or WhatsApp automation. Features depend on the purchased plan, configuration and provider availability.

03 Plans, Payments and GST

• Prices are stated in Indian Rupees unless clearly stated otherwise.
• Applicable GST is charged and a GST-compliant invoice is issued by NBY Tech Solutions LLP.
• Payments may be processed through Razorpay or another payment gateway shown at checkout.
• A payment is treated as complete only after server-side verification.
• A prepaid purchase does not auto-renew. A subscription renews only where checkout clearly identifies it as recurring and the customer authorises it.
• We may change future pricing; changes do not retrospectively alter a completed prepaid order.

04 Minutes, Wallet and Promotional Credits

• Purchased minutes or wallet credits are assigned to the purchasing business account and are not transferable or redeemable for cash.
• Usage is deducted according to the billing unit and rounding shown in the applicable plan or order summary.
• Calls may pause or fail to start when the available balance or configured spending limit is exhausted.
• First-time or bonus minutes are promotional, may have an expiry date, are not refundable, have no cash value and may be limited to one verified business, domain, GSTIN, phone number or payment account.
• We may reverse promotional credits obtained through duplicate accounts, abuse, refund, chargeback or fraud.
• Provider, phone-number, concurrency, premium voice, custom integration or setup charges may be billed separately where disclosed before purchase.

05 Client Content and Knowledge Sources

You retain ownership of your scripts, customer data and knowledge sources. You grant us a limited licence to process them solely to provide, secure and support the service. You confirm that you have the right to upload and use the content, that prices and claims are accurate, and that prohibited or confidential material is properly identified.

06 Calling, Consent and Acceptable Use

• Use only lawfully obtained contact data and comply with applicable telecom, DNC, consent, privacy and calling-time requirements.
• Provide accurate caller identity and any required AI or recording disclosure.
• Maintain and honour opt-outs, suppression lists and do-not-call requests.
• Do not use WeSavve for harassment, deception, impersonation, unlawful political persuasion, emergency services, illegal products, malware, fraud or discriminatory activity.
• Do not bypass rate, wallet, security, approval or tenant-isolation controls.

We may pause or reject a campaign that appears unsafe, unlawful, misleading, technically unstable or outside the approved use case.

07 Recordings, Transcripts and AI Limitations

Recording and transcription availability depends on configuration and provider status. AI-generated speech, transcripts, summaries and extracted fields can be incomplete or inaccurate. The client must review material outputs and must not rely on the agent as a substitute for professional medical, legal, financial or regulatory advice.

08 Bookings and Third-Party Integrations

Calendar, meeting, CRM, email, WhatsApp, telecom and other integrations rely on third-party services. The client is responsible for account permissions, message opt-in, approved templates and the accuracy of destination data. We do not guarantee third-party availability or delivery.

09 Intellectual Property

WeSavve software, branding, templates and platform materials remain the property of NBY Tech Solutions LLP or its licensors. Client content remains the client's property. Provider voices, models and other third-party components remain subject to their respective licences.

10 Suspension and Termination

We may suspend access for non-payment, security risk, unlawful activity, abuse, material breach or provider/regulatory requirement. Customers may request cancellation as described in the Cancellation & Refunds Policy. Export and deletion rights are governed by the plan, contract, Privacy Policy and applicable law.

11 Availability, Results and Liability

The service is provided on an "as available" basis. We do not guarantee uninterrupted calling, a specific pickup rate, lead conversion, booking, revenue outcome, transcript accuracy or response latency. To the extent permitted by law, indirect or consequential damages are excluded. Unless a written enterprise agreement states otherwise, aggregate liability is limited to the amount paid for the affected service during the three months preceding the claim.

12 Governing Law and Changes

These Terms are governed by Indian law. The parties should first attempt good-faith resolution. Subject to applicable consumer law, unresolved disputes are subject to courts or agreed arbitration in Ahmedabad, Gujarat. We may update these Terms for future use; material changes will be identified by the updated date and communicated where required.