Cancellation & Refunds Policy

01 Prepaid Minutes and Wallet Top-Ups

• An unused and untouched prepaid purchase may be requested for refund within seven calendar days of successful payment.
• Once any call usage, premium service or billable action has been deducted from that purchase, the purchase is non-refundable except for a verified billing error or where required by law.
• Wallet balances are non-transferable and cannot be exchanged for cash.
• Promotional or bonus minutes are never refundable and are removed when the associated paid order is refunded or charged back.
• Promotional minutes expire on the date displayed in the offer or ledger.

02 Subscriptions

A recurring subscription may be cancelled before its next renewal through the available account control or by emailing billing@wesavve.com. Cancellation stops future renewals but does not automatically refund the current billing period. Any first-payment trial or refund window will be shown at checkout and applies only as stated there.

03 Setup, Managed and Custom Work

One-time setup, script design, knowledge-base preparation, voice configuration, integration and custom-development fees are non-refundable after work has started or resources have been reserved. Before work starts, cancellation requests will be reviewed and any non-recoverable payment-gateway or third-party charges may be deducted where permitted.

04 Failed, Duplicate or Incorrect Payments

If an amount is debited but no successful order is recorded, contact us with the payment reference. Duplicate captures and verified billing errors will be corrected. Bank reversals may occur automatically; otherwise an approved refund will be sent to the original payment method.

05 How to Request a Refund

• Email billing@wesavve.com with subject: Refund Request - Order ID.
• Include the registered business name, account email, payment/order ID, amount and reason.
• We normally acknowledge requests within two business days.
• Approved refunds are initiated to the original payment method. Bank or payment-gateway processing commonly takes seven to ten working days after initiation.

06 Account Closure and Remaining Data

Cancelling a plan does not automatically delete the business account or its records. Submit a separate account/data deletion request under the Privacy Policy. Legal, tax, fraud-prevention and payment records may be retained where required.

07 Disputes

Contact us promptly if you believe a charge is incorrect. We will review the order, payment verification and usage ledger. Unresolved disputes follow the process stated in the Terms & Conditions.