Privacy Policy

01 Who We Are

WeSavve is an AI calling and workflow-automation product operated by NBY Tech Solutions LLP, an Indian limited liability partnership based in Gujarat, India. Privacy questions may be sent to privacy@nbytech.com.

02 Information We Collect

Depending on the service you use, we may collect:

• Account and business details such as name, company, email, phone number, GST details and authorised users.
• Billing data such as order identifiers, payment status, invoices and wallet transactions. Card, UPI and banking credentials are processed by the payment gateway and are not stored by WeSavve.
• Lead and campaign data uploaded by a client, including names, phone numbers, email addresses, language, consent status and custom fields.
• Knowledge sources such as websites, FAQs, scripts, PDFs, documents, spreadsheets and other files supplied for an AI agent.
• Call data such as direction, caller/callee number, timestamps, duration, status, recording, transcript, summary, disposition and extracted fields.
• Integration data needed for calendars, CRM, webhooks, email or WhatsApp workflows.
• Technical data such as IP address, browser, device, security events, logs, cookies and service usage.

03 How We Use Information

• Provide, configure, secure and support AI calling and related business workflows.
• Create and retrieve approved knowledge for an AI agent.
• Place or receive authorised calls, generate recordings and transcripts, and produce reports.
• Process payments, allocate minutes or credits, prevent fraud and reconcile usage.
• Trigger approved bookings, CRM updates, emails, WhatsApp messages and webhooks.
• Investigate incidents, enforce terms, honour opt-outs and comply with applicable law.
• Improve service quality using de-identified operational metrics. We do not use client recordings or confidential knowledge to train public AI models without explicit written permission.

04 Client Responsibilities and Consent

For lead lists, scripts and customer records supplied by a client, the client determines why the data is used and is responsible for having a lawful basis, required consent, appropriate calling hours, DNC/opt-out controls and recording notices. WeSavve processes that data to provide the contracted service.

05 Service Providers and Data Sharing

We disclose only the information reasonably necessary to providers that help deliver the service, such as payment gateways, telecom carriers, cloud/storage providers, speech recognition, language/AI and voice providers, email/WhatsApp providers, calendars, CRMs and support tools. We may also disclose information when legally required or during a lawful business restructuring. We do not sell personal data or share it with data brokers or advertisers.

06 Storage, Security and Retention

We use access controls, TLS in transit, credential protection, backups, monitoring and tenant separation appropriate to the service. No internet system is completely secure. Retention depends on the selected plan, contract, legal requirements and client settings. Account, billing and audit records may be retained where required by law; call artefacts and uploaded knowledge may be deleted or exported according to the applicable plan or written agreement.

07 Recordings, Transcripts and AI Outputs

Where recording is enabled, audio and transcripts are processed to provide reports, summaries, quality review and workflow outcomes. Transcripts and AI-generated answers may contain errors. Clients should independently verify important legal, medical, financial, pricing or contractual information before acting on it.

08 Your Rights

Subject to applicable law, individuals may request access, correction, deletion, grievance review or withdrawal of consent. Send requests to privacy@nbytech.com with enough information for us to verify and locate the relevant record. We will respond within the period required by applicable law.

09 Cookies and Analytics

We use essential cookies and local storage for security, sessions and preferences. We may use privacy-conscious analytics to understand product usage. We do not use the WeSavve service to sell behavioural advertising profiles.

10 Children and Policy Updates

WeSavve is intended for businesses and adults aged 18 or above. We may update this policy as services or laws change. Material changes will be identified by the updated date and, where appropriate, notified to registered customers.